Legal
Privacy Policy
Last updated: July 23, 2026
This Privacy Policy explains how Kreative Webworks (“we”, “us”) collects and uses information in connection with the Support Portal at support.kreativewebworks.com, including emergency SMS alerts sent to staff.
Information we collect
- Account details such as name, email address, and company.
- Support ticket content, including descriptions and attachments.
- Staff mobile phone numbers used only for internal emergency ticket alerts.
How we use information
- To operate the support ticket system and authenticate users.
- To send email notifications about tickets, replies, and status updates.
- To send SMS alerts to opted-in Kreative Webworks staff when an Emergency Support ticket is submitted.
SMS / text messaging program
Emergency SMS alerts are sent only to Kreative Webworks staff who have consented to receive them at https://support.kreativewebworks.com/sms-alerts. Message frequency varies based on emergency ticket volume. Message and data rates may apply. Staff can reply STOP to opt out or HELP for help.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Related terms: Terms of Service.
Service providers
We use service providers that help us operate the portal (for example hosting, authentication, email delivery, and SMS delivery). These providers process information only to provide services to us and are not permitted to use mobile numbers or messaging consent for their own marketing.
Contact
Questions about this policy: simon@kreativewebworks.com