Kreative WebworksKreative Webworks Support

Messaging program

Emergency SMS Alerts Opt-In

Kreative Webworks staff may optionally opt in to receive SMS alerts when a client submits an Emergency Support ticket. This program is for internal staff only. SMS consent is never required to create an account, sign in, or use the Support Portal.

SMS alerts are optional. You can use the Kreative Webworks Support Portal without opting in. Leave this page anytime if you do not want texts.

See our Privacy Policy and Terms. These documents are for information only and are separate from SMS consent.

No thanks — continue without SMS alerts

How staff can opt in

Method 1 — Website form (optional)

  1. Visit https://support.kreativewebworks.com/sms-alerts.
  2. Enter full name and mobile number (optional — you may leave).
  3. Check the unchecked SMS consent checkbox only if you want alerts.
  4. Click “Opt in to Emergency SMS alerts,” or choose “No thanks — continue without SMS alerts” to skip and use the portal without texts.

Method 2 — Text keyword START (optional)

  1. Staff text the word START to the Kreative Webworks Twilio messaging number (+18582039037).
  2. They receive a confirmation SMS stating they are opted in to Emergency Support alerts, with HELP and STOP instructions.
  3. After confirmation, they receive SMS only when an Emergency Support ticket is submitted.
  4. Texting START is voluntary and is not required to use the Support Portal.

Program details

  • Message frequency varies and depends on emergency ticket volume.
  • Message and data rates may apply.
  • Emergency support hours for response expectations: 9:00 am – 10:00 pm (PST), Monday–Friday.
  • Reply STOP to opt out. Reply HELP for help.

Sample message

Kreative Webworks: EMERGENCY support ticket #KW-1015 was submitted by Jane Smith — Website is down. View: https://support.kreativewebworks.com/staff Reply STOP to opt out.

Privacy Policy: https://support.kreativewebworks.com/privacy · Terms: https://support.kreativewebworks.com/terms